Below are answers to some commonly asked questions about our services.
Q: What if I need service now and don’t want to sign-up for a time-slot?
A: Call us direct and we will schedule service ASAP. We are available during normal business hours to provide on-site draft service and 24/7 via video conference. Don’t hesitate to call for immediate service! 818-646-0701
Q: The business I work for uses tablets; can you provide service through my smart tablet?
A: As long as your tablet is connected to a strong WiFi signal and you have access to your video conferencing app we can help!
Q: What if I need additional parts or tools to fix my problem?
A: Our service staff has most common components on hand during service. Tap and Keg can also have parts/tools shipped direct to your location. We offer expedited shipping options for rush situations, and provide alternative ordering options and parts resources for non-emergency orders. Prepare your business today with our DRAFT SERVICE REPAIR KIT, and arm yourself with the tools and parts for most repairs.
Q: What if the problem is too involved and we cannot fix it via video chat?
A: Most draft problems DO NOT fall into this category, and service via video conference is a great first response to fix your problem immediately. Additionally; we offer on-cite service during normal business hours for more involved service issues.